Order Cancellation Policy

This policy describes the conditions applicable to order cancellation and the operational procedures provided.
Before submitting a request, please carefully review the following provisions.

Ⅰ. Conditions for cancellation

You can submit a cancellation request under the following general conditions:

  • the request must be submitted within 48 hours of payment completion;

  • the order must not yet be processed or shipped;

  • at the time of the request, useful elements for verification must be provided, such as the order number, proof of payment, and a brief reason for cancellation.

Requests that meet these criteria will be verified, and the outcome will be communicated via email.

Ⅱ. Cases not applicable to cancellation

Order cancellation is not applicable in the following cases:

  • the order has already been shipped or entrusted to the carrier;

  • the impossibility of delivery results from address errors or incorrect essential information.

If the order has been shipped, it remains possible to exercise the rights provided by the Return, Refund, and Replacement Policy, within the limits permitted by applicable law.

Ⅲ. How to submit the request

The cancellation request can be submitted through customer service channels, providing the necessary information for order identification.

Available channels:

  • Phone: +39 0882 834374

  • E-mail: info@nardellainterni.com

The information transmitted is used exclusively for managing the request.

Ⅳ. Verification and refund management

After receiving the complete request, the verification procedure is initiated, and the outcome is communicated via email.

The refund, if applicable, covers exclusively unshipped orders or, in specific cases, returned orders.

Refund characteristics:

  • the amount is processed via the same payment method used for the order (e.g., Visa or MasterCard);

  • processing and crediting times may vary depending on financial intermediaries and banking processes;

  • if the credit is not visible within a reasonable period, you can contact customer support for verification.

Ⅴ. Data protection

Personal data provided for order cancellation is processed in compliance with Regulation (EU) 2016/679 – GDPR:

  • data is used exclusively for managing the request;

  • you can exercise your rights of access, rectification, or erasure within the limits provided by law;

  • to exercise these rights, you can use the contact channels indicated.

Ⅵ. Support and contacts

For information regarding this Order Cancellation Policy, the following contact details are available:

  • Store name: Nardella Interni

  • Phone: +39 0882 834374

  • E-mail: info@nardellainterni.com

  • Address: SS 272, KM 13.200, 71014 San Marco in Lamis (FG), Italy

  • Hours: Monday to Friday, 9:00 AM–12:30 PM / 2:00 PM–6:00 PM (CET)